Workshop Aim

It is essential that managers today are able to manage the performance of their people effectively, keeping their performance consistently up to standard. They need to set clear Key Responsibility Areas and objectives and manage their performance against these. The focus is on the skills needed for managers to practically use and implement the company performance management system. It is a performance driven process, not a paper driven process. Managers explore how to use the performance management system as an effective management tool that helps them to achieve their operational objectives and improve bottom line results.

Competency Outputs

• Relate performance management to their overall business context and strategise to overcome any potential pitfalls
• Identify and set Key Result Areas and objectives
• Coach for improved results
• Track performance against objectives
• Conduct progress reviews
• Provide feedback for development and improvement
• Conduct an appraisal session
  
  

Topics / content covered during the module

• What is performance management?
• Discussing expectations with the staff member to gain agreement and commitment
• What can go wrong and strategies to overcome pitfalls
• Tracking results and behaviours
• The empowerment principle
• Preparing for and giving effective feedback
• Linking individual performance to business plans
• Reactive and proactive coaching skills in standard and difficult situations
• A process for identifying and setting KRAs and objectives
• Conducting reviews and appraisals
  
  

Methodology

The methodology used in this module includes interactive presentations; group discussions; individual real-time exercises, skills practices and application exercises.

Target Audience: People who need leadership training
Module Duration: 3 - 4 days, dependent on the level of the group and the number of modules chosen. The workshop may be split up into modules and run over time if wished.