Workshop Aim
To enable the manager to effectively control his/her team outputs and ensure that they meet the requirements of the job. This includes the identification and addressing of non-performance within the team. The module emphasises control as a positive tool, not a policing or punishment-oriented tool, and enables managers to achieve a system of monitoring progress whilst ensuring empowerment of staff.
Competency Outputs
- Identify the critical elements to build into a control system
- Design control systems for their own units
- Identify poor performers within their unit
- Address sub-standard performance effectively
Topics / content covered during the module
- The relationship between planning and controlling
- Control systems and how to use them effectively
- Identifying and clarifying sub-standard performance and poor performers
- Understanding the causes of poor performance
- Discussing and addressing poor performance with the individual
Methodology
The methodology used in this module includes interactive presentations; group discussions; team analysis exercises; case analysis; skills practices.
Target Audience: Employees who need leadership training
Module Duration: 1 day, dependent on the level of the group
The Answers by Lucy Kellaway (a Business “agony aunt” for the Financial Times).